Terms of Service and Sale

Effective Date: 31 August 2026

 

Retail consumer orders accepted for delivery within India

 

1.  Seller, scope and acceptance

These Terms govern use of silvme.com and retail purchases for delivery within India from sole proprietor carrying on business under the trade name SILVME ('SILVME', 'we', 'us' or 'our'). 'You' means the visitor or customer.

By submitting an order, you agree to these Terms and the policies and SKU-specific disclosures presented before payment. Merely browsing does not create a purchase contract.

Nothing excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including rights under the Consumer Protection Act, 2019, applicable e-commerce rules, product-safety law, the Indian Contract Act and other applicable law.

Retail checkout is for in-stock, non-personalised products. Personalised, engraved, resized, made-to-order and pre-order products are not offered through retail checkout. Wholesale and corporate purchases use a separate written quotation, proforma invoice and agreement under Policy 9.

2.  Eligibility and accounts

You must be at least 18 years old and legally capable of contracting. SILVME does not knowingly accept an independent order from a person under 18.

A customer account is optional. Guest checkout remains available. If you create an account, protect your login method and notify us of suspected unauthorised access. We may use proportionate identity, address, payment and fraud checks.

You must provide accurate, current recipient, billing and delivery information and have authority to provide another person's details for a gift. Do not share a card PIN, UPI PIN, password or OTP with SILVME support.

3.  Products, descriptions and availability

Where the selected SKU is described as 925 sterling silver, SILVME represents a silver fineness of 925 parts per thousand, while plating, stones, non-silver components, dimensions, approximate weight, finish and care needs are disclosed for that SKU. Most, but not all, products bear a '925' mark. A '925' stamp is not described as a BIS hallmark unless the individual article is actually hallmarked.

Images may differ reasonably because of lighting, screen settings, scale, natural-stone variation and hand finishing. Reasonable non-material tolerances do not excuse a materially different metal, purity, stone, size, design, colour or description.

A BIS, HUID, laboratory, assay, certification, hypoallergenic, nickel-free, anti-tarnish, origin or sustainability claim is made only where it applies to the specific SKU and SILVME holds supporting evidence. SILVME's BIS jeweller registration does not by itself mean every article is hallmarked.

Cart placement does not reserve stock. SILVME may apply reasonable quantity limits and may discontinue a product prospectively. No material substitution will be made without written customer consent; if consent is refused, the affected item is refunded.

4.  Prices, taxes and payment

Domestic prices and checkout totals are in Indian Rupees (INR). Displayed product prices include applicable taxes. Any shipping charge, discount and final payable total is disclosed before order submission.

India orders are prepaid only. Cash on delivery is not offered. Payment may be made through Razorpay using the domestic methods enabled at checkout, which may include UPI, Indian cards, net banking and supported wallets.

Payment must be captured before processing. SILVME and Razorpay may perform lawful fraud and security checks. Complete card or bank credentials are normally processed by the payment provider and are not received by SILVME.

SILVME automatically supplies a GST-compliant invoice for India orders. A hallmarked precious-metal invoice must include particulars required by the applicable BIS and tax framework.

5.  Order formation, correction and cancellation

1.  Select the product and variant, review the description, price, delivery option and policies, and correct input errors before payment.

2.  An automated order confirmation acknowledges receipt; it is not acceptance.

3.  SILVME accepts the order on physical handover of the parcel to the authorised carrier, evidenced by the first valid carrier-acceptance scan. Label creation alone is not dispatch.

You may cancel at any time before dispatch for a full refund with no cancellation fee. SILVME may cancel before dispatch for genuine unavailability, an obvious material price/listing error, failed payment verification, reasonably suspected fraud, an undeliverable location, safety concern or legal restriction, with prompt notice and full refund.

If a price or description error is discovered before acceptance, SILVME will not charge a higher amount without express consent; you may proceed at the corrected terms or receive a full refund.

6.  Site conduct, intellectual property and customer content

Do not misuse the site, compromise security, use stolen payment data, impersonate another person, introduce malicious code, scrape protected content at scale, exploit a known error or submit unlawful or abusive content.

The SILVME name, logo, original photographs, copy, graphics, layout and designs are owned by or licensed to SILVME. Personal shopping use does not grant a commercial reproduction licence.

A review, photo, video or social post is used in SILVME marketing only after separate express permission. Submitting complaint, return, unboxing or warranty evidence is never marketing consent. Genuine negative reviews are not suppressed merely because they are critical, and incentives must not depend on a positive rating.

7.  Consumer rights, safety and recalls

Products must conform to their description, price, quality, safety and delivery obligations. Defective, damaged, unsafe, incorrect, counterfeit/spurious, short-delivered or materially misdescribed goods remain eligible for statutory remedies regardless of a voluntary return exclusion, sale label, missing tag, opened packaging, warranty expiry or failure to register a warranty.

Stop using a product that may be unsafe and contact SILVME. We may give safety instructions, collect and examine the product, notify authorities, repair, replace, refund or conduct a recall. Recall participation is free where law requires.

8.  Limited manufacturing-defect warranty

Eligible SILVME products purchased through silvme.com or SILVME's official Amazon or Flipkart listings include an additional three-month limited manufacturing-defect warranty, subject to the complete Warranty Policy.

The voluntary warranty begins on the recorded delivery date and covers eligible manufacturing defects in materials or workmanship appearing during normal intended use.

To activate this additional voluntary warranty, the customer must register the product within seven calendar days after delivery at https://silvme.com/pages/warranty-claim.

Failure to register affects only this additional voluntary warranty. It does not remove or reduce any statutory right concerning a defective, damaged, unsafe, counterfeit/spurious, incorrect, materially misdescribed or otherwise non-compliant product.

The voluntary warranty does not cover problems caused by natural tarnishing or oxidation, gradual plating or colour fading, ordinary scratches and wear, impact, pulling, bending, accident, misuse, negligence, improper storage or cleaning, exposure to water, sweat, perfume, cosmetics, sanitiser, chlorine or chemicals,

unauthorised repair or alteration, or loss or theft.