Contact Silvme immediately after placing the order. A change or cancellation may be possible only before the order has been packed or dispatched.

Eligible products may be returned or exchanged within 7 days of delivery. The jewellery must be unused, unworn and returned with its original tags, box, packaging and accessories

Please record a clear, uninterrupted unboxing video before opening the parcel. Contact Silvme immediately with your order number, photographs and unboxing video. Missing-item or damaged-product claims may not be accepted without sufficient evidence.

Gently wipe the jewellery with a soft, dry silver-polishing cloth after use. Avoid using toothpaste, hard brushes, bleach or strong cleaning chemicals, as these may scratch the surface or damage the plating and stones.

Store each piece separately in the Silvme box or a soft, dry pouch. Keep it away from direct sunlight, moisture and humidity to help prevent scratches and tarnishing.

We recommend removing your jewellery before bathing, swimming or entering chlorinated or salt water. Frequent exposure to water, soap and chemicals can reduce shine and affect the plating.

Yes, we offer free shipping on all domestic orders across India with no minimum order value required.

Domestic orders within India typically arrive within 7-10 business days, while international orders take between 15-30 business days.

A personal message can be added where the gift-message option is available during checkout. Your message will be included with the order without displaying the product price.

925 sterling silver is generally suitable for most skin types. However, individual skin sensitivities can differ. We recommend keeping the jewellery clean and dry and discontinuing use if you experience irritation.

Yes. Silvme jewellery is crafted from 925 sterling silver and quality-checked before dispatch. Material, finish, weight and other specifications are mentioned on the individual product page.

You can reach our support team via email at info.silvme@gmail.com or call us at +91 9960869932 between Monday and Friday (10:00 AM to 6:00 PM IST)

Once your order is shipped, you will receive a tracking number via email, WhatsApp, and SMS to monitor your delivery in real-time

We offer a 7-day return window from the delivery date for items that are unworn, in their original condition, and in their original packaging with tags attached.