Shipping policy
Shipping and Delivery Policy
Effective Date: 31 August 2026
Tracked domestic delivery within India
1. Dispatch location, processing and carrier
Orders are processed and dispatched from SILVME Returns, House No. 135, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh - 462024, India. Processing normally takes 1-2 business days after successful payment and required verification.
SILVME does not use one permanent courier. For each parcel, it selects an authorised carrier according to postcode serviceability, product value, security, transit time and operational availability. All accepted shipments use tracking.
A business day excludes Sundays and public holidays observed at SILVME's dispatch location. A customer who needs an essential date must disclose it before ordering; it becomes binding only if SILVME expressly accepts it in writing.
2. Domestic options and estimates
The transit estimates below run after dispatch and are not added to the 1-2-business-day processing period. Checkout controls only if it displays the same service and price.
|
Service |
Charge |
Estimated transit after dispatch |
|
Economy |
Rs. 49 |
5-8 business days |
|
Express |
Rs. 69 |
3-5 business days |
|
Free Shipping |
Free on every India order |
8-10 business days |
3. Serviceability, address and safe delivery
Provide the full recipient name, house/shop number, street, landmark where helpful, city, state, PIN code and reachable phone number. Contact SILVME immediately to correct an error. Rerouting after dispatch is not guaranteed.
If an address becomes unserviceable after payment, SILVME will offer a reasonable available alternative or cancel and fully refund the affected item. We will not add an undisclosed compulsory fee after payment.
Delivery may use OTP, signature, recipient name, photograph, geolocation or another carrier record depending on the provider, order value and destination. Safe drop is allowed only with the customer's express authorisation. Do not share an OTP before the parcel is physically presented unless the verified carrier process clearly requires it.
4. Dispatch, tracking, risk and delivery evidence
A dispatch message provides the carrier and tracking number. Label creation alone is not proof that the carrier received the parcel. Tracking updates and delivery estimates are partly generated by the carrier and may post late.
SILVME bears the risk of accidental loss or damage until delivery to the named recipient or an authorised person/location under the agreed service. Carrier compensation or insurance limits do not cap a consumer remedy owed by SILVME.
If tracking says delivered but the customer denies receipt, SILVME will investigate proof of delivery, OTP, signature, GPS/geolocation, delivery image, recipient information and other available evidence. A delivery scan is not an automatic rejection; if delivery cannot be proven, SILVME will provide the legally required remedy.
5. Delay, loss, damage and missing contents
Contact SILVME if the estimate has materially passed, tracking is stalled, or the parcel appears lost, damaged or tampered with. The customer is not required to resolve a seller obligation only with the courier.
If the parcel is lost before delivery, the customer may choose an identical replacement or a full refund; if an identical replacement is unavailable, SILVME will refund. For damage, wrong goods or missing contents, the Return and Refund Policy applies.
For visible damage, wrong product or missing contents, report preferably within 48 hours and preserve packaging. The period helps preserve carrier evidence but is not an automatic waiver of a mandatory legal right.
6. Failed delivery, refusal and return to origin
If delivery fails because the customer supplied a materially wrong or incomplete address, remained unavailable after reasonable attempts, did not respond to carrier communications or refused without a valid legal reason, SILVME may offer reshipment after the customer pays the new shipping charge, or refund after the parcel returns and is checked, less actual documented outbound and return-to-origin costs.
If the failure was caused by SILVME or the carrier, no such deduction applies; SILVME will reship without charge or provide the applicable refund. A deduction is never made where inconsistent with a statutory remedy.
After dispatch, an unsupported cancellation or refusal is processed only after the parcel returns and is inspected. The refund is the remaining product amount after actual documented outbound and return-to-origin charges, unless the refusal concerns a defect, wrong item, transit problem, material delay or other statutory reason.
Contact and Formal Notices
Business under the trade name SILVME.
GSTIN: 23BWKPV0905L1Z9
Principal place of business: Shop No. 15, BDA Complex, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh - 462024, India.
Authorised return address after approval: SILVME Returns, House No. 135, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh - 462024, India.
Email: help@silvme.com.
Phone/WhatsApp assistance: +91 9960869932.
Support: Monday-Saturday, 10:00 AM-6:00 PM Indian Standard Time (IST); closed on public holidays.
Consumer grievances: Keshav Verma, Consumer Grievance Officer, at the contact details above.
Privacy requests: Keshav Verma, Privacy Contact and Authorised Privacy Representative, with 'Privacy Request' in the email subject.