Shipping policy

OVERVIEW

At Silvme, we are committed to delivering your 925 silver jewelry safely and on time. This Shipping Policy outlines our delivery procedures, timeframes, costs, and tracking options. Please review this policy carefully before placing your order.

DOMESTIC SHIPPING (INDIA)

Delivery Timeframe

All orders placed within India will be delivered within 7-10 business days from the date of order confirmation. Delivery timeframes are estimates only and are not guaranteed. Holidays, weekends, and unforeseen circumstances may affect delivery timelines.

Shipping Costs

FREE SHIPPING on all domestic orders in India.

We offer complimentary shipping to all customers within India, regardless of order value. No additional charges will be applied at checkout.

Packaging & Safety

All Silvme orders are carefully packaged in our signature gift boxes with protective padding to ensure your jewelry arrives in perfect condition. Every package is handled with care by our fulfillment team and trusted courier partners.

INTERNATIONAL SHIPPING

Delivery Timeframe

International orders are shipped worldwide and typically arrive within 15-30 business days, depending on the destination country and customs clearance times. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, international carriers, or events beyond our control.

Shipping Costs

International shipping charges apply to all orders outside India and will be calculated based on the destination country, package weight, and shipping method selected. Shipping costs will be clearly displayed before you complete your purchase.

Customs & Import Duties

International orders are subject to customs clearance in the destination country. Any customs duties, import taxes, or fees are the responsibility of the customer and will be collected by the courier or customs authorities upon delivery. Silvme is not liable for any additional charges or delays caused by customs processing.

ORDER TRACKING

Once your order is confirmed and shipped, you will receive a tracking number via email, WhatsApp, and SMS. This tracking number allows you to monitor your package's journey in real-time through the courier's tracking system. You can use this number to:

• Track package location and current status

• Receive delivery notifications

• Identify any delivery issues or delays

• Plan for package delivery

If you do not receive a tracking number within 24 hours of order confirmation, please contact us at info.silvme@gmail.com.

SHIPPING ADDRESS

Please provide a complete and accurate shipping address at checkout. Silvme is not responsible for incorrect deliveries due to incomplete or inaccurate address information provided by the customer. If you need to change your shipping address, you must contact us immediately at info.silvme@gmail.com before your order ships.

DELIVERY & SIGNATURE REQUIREMENTS

Packages are typically delivered directly to your specified address. In certain cases, a signature may be required for delivery. If you are not available to receive the package, the courier will attempt delivery and may leave a notice. Please coordinate with the courier using your tracking number to arrange redelivery if needed.

LOST OR DAMAGED PACKAGES

In the rare event that your package is lost or arrives damaged:

• Contact us immediately at info.silvme@gmail.com with your order number and tracking number

• Provide photos of any damage to the package or contents

• File a claim with the courier within the specified timeframe (usually within 3-7 days of delivery)

• Once we verify the claim, we will either send a replacement or issue a refund at our discretion

Note: Once the package is handed over to the courier, Silvme is not liable for loss or damage during transit. However, we work diligently with our courier partners and will support you in resolving any issues.

DELIVERY FAILURES & UNDELIVERABLE ORDERS

If the courier is unable to deliver your package after multiple attempts (e.g., address not found, recipient not available), the package will be returned to us. In such cases:

• We will attempt to contact you to resolve the issue

• You may provide a corrected address for reshipment

• Additional shipping charges may apply for reshipment

• If no contact can be established, the order will be refunded after 30 days

HELD DELIVERIES & CUSTOMS DELAYS

In some cases, packages may be held by customs authorities for clearance, particularly for international orders. These delays are beyond Silvme's control. We are not liable for:

• Customs holds or inspections

• Import duties or taxes assessed by customs

• Extended delivery times due to customs clearance

• Rejection of packages by customs authorities

SHIPPING RESTRICTIONS & PROHIBITED LOCATIONS

Silvme ships to most countries worldwide. However, we are unable to ship to certain destinations due to international regulations or carrier restrictions. These restrictions are subject to change. If your destination is restricted, you will be notified at checkout and your order cannot be placed.

BULK & SPECIAL ORDERS

For bulk orders or special shipping requests, please contact us at info.silvme@gmail.com to discuss custom shipping arrangements and timelines.

CHANGES TO SHIPPING POLICY

Silvme reserves the right to update this Shipping Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our Services following the posting of changes constitutes acceptance of those changes.