Three-Month Limited Manufacturing-Defect Warranty

The warrantor is Madhav Verma, sole proprietor carrying on business under the trade name SILVME, at Shop
No. 15, BDA Complex, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh - 462024, India. The warranty covers
eligible products purchased from silvme.com or SILVME's official Amazon or Flipkart listings, supported by a
valid invoice.

The warranty runs for 3 calendar months from recorded delivery. It covers a manufacturing defect in material or
workmanship that existed at delivery or manifests during normal intended use within that period.
A replacement receives a new 3-month voluntary warranty from replacement delivery. A repaired product is
covered for the remaining original warranty period or 30 days after repaired-product delivery, whichever is
longer.

To activate this extra voluntary warranty, register within 7 calendar days after delivery using the form at
https://silvme.com/pages/warranty-claim. Submit the requested contact details, order/invoice details, purchase
channel and invoice copy.

The registration condition and deadline must appear prominently on the product page, warranty card and order
communication before purchase or delivery. Failure to register affects only this additional voluntary warranty; it
never removes statutory rights for a faulty, unsafe, misdescribed or otherwise non-compliant product.

The registration form must be read together with this Warranty Policy and SILVME's Privacy Policy.

- A clasp, hinge, fastener, joint or solder point that fails because of defective manufacture rather than pulling,
impact, misuse or wear.

- A stone or component that becomes loose or detaches because it was improperly set or assembled, rather
than because of impact, bending or external force.

- A material or finish defect present at delivery or caused by deficient workmanship, assessed according to the
SKU description and evidence.

Coverage depends on cause, not merely the symptom. SILVME will assess the product fairly and may use a
competent jeweller, assay centre or laboratory when appropriate.

To the extent the condition caused the problem, the voluntary warranty excludes natural tarnishing or
oxidation; gradual plating or colour fading; normal scratches, surface wear and ordinary wear; natural or
use-related stone discolouration; impact, pulling, stretching or bending; accidents, misuse or negligence;
improper storage or cleaning; exposure to water, moisture, sweat, perfume, cosmetics, sanitiser, chlorine or
other chemicals; failure to follow material care instructions; unauthorised repair, polishing, resizing,
modification or alteration; and loss, theft or loss of a component.

A disclosed natural stone or hand-finished variation is not itself a defect. An exclusion does not apply where the
actual cause is deficient workmanship, unsafe design, material misdescription or another mandatory legal
breach.

There is no lifetime polishing, cleaning or tightening promise.

1. Stop use if damage could worsen or create a hazard. Email help@silvme.com with the order/invoice, channel, registration proof, photographs, date noticed and explanation. WhatsApp is assistance only.

2. SILVME may first assess evidence remotely and then authorise return. Do not send a product without
instructions.

3. SILVME arranges reverse pickup where available; otherwise use the approved tracked service. Accepted
warranty claims include reimbursement of reasonable authorised return cost.
An unboxing video is not required for a defect that develops during use. SILVME may request relevant evidence
but not information unrelated to the claim.

1. Stop use if damage could worsen or create a hazard. Email help@silvme.com with the order/invoice, channel, registration proof, photographs, date noticed and explanation. WhatsApp is assistance only.

2. SILVME may first assess evidence remotely and then authorise return. Do not send a product without
instructions.

3. SILVME arranges reverse pickup where available; otherwise use the approved tracked service. Accepted
warranty claims include reimbursement of reasonable authorised return cost.
An unboxing video is not required for a defect that develops during use. SILVME may request relevant evidence
but not information unrelated to the claim.

Business under the trade name SILVME.

GSTIN: 23BWKPV0905L1Z9

Principal place of business: Shop No. 15, BDA Complex, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh -
462024, India.

Authorised return address after approval: SILVME Returns, House No. 135, Sector 9/A, Saket Nagar, Bhopal,
Madhya Pradesh - 462024, India.

Email: help@silvme.com.

Phone/WhatsApp assistance: +91 9960869932.

Support: Monday-Saturday, 10:00
AM-6:00 PM Indian Standard Time (IST); closed on public holidays.

Consumer grievances: Keshav Verma, Consumer Grievance Officer, at the contact details above.

Privacy requests: Keshav Verma, Privacy Contact and Authorised Privacy Representative, with 'Privacy Request'
in the email subject.