Contact information

OVERVIEW

At Silvme, we are committed to providing exceptional customer service. This Contact Information & Support Policy outlines all the ways you can reach us, our response times, and the support services we provide.

PRIMARY CONTACT METHODS

You can reach Silvme using any of the following contact methods:

Email

info.silvme@gmail.com

Email is our primary method of communication. We monitor our inbox regularly and respond to all customer inquiries within 24-48 business hours. For urgent matters, please mark your email as priority.

Phone

+91 9960869932

You may call us during business hours (Monday to Friday, 10 AM to 6 PM IST). Please note that voicemails will be returned within 24 hours.

Physical Address

Silvme

Shop No 15, BDA Complex, Sector- 9/A Saket Nagar, Bhopal, Madhya Pradesh 462024

India

You may visit our physical location during business hours or send correspondence to the above address. Please allow 5-7 business days for mail delivery.

SUPPORT CATEGORIES & RESPONSE TIMES

We handle the following types of inquiries:

• Order Status & Tracking: Inquiries about your order status, tracking information, and estimated delivery times. Response time: 24 hours

• Product Information & Recommendations: Questions about our products, materials, designs, and sizing. Response time: 24-48 hours

• Returns & Refunds: Questions about our return policy, refund status, and exchange requests. Response time: 24-48 hours

• Shipping & Delivery: Issues with shipping, delivery delays, lost packages, or damaged items. Response time: 24 hours

• Payment & Billing: Questions about payment methods, billing issues, and transaction disputes. Response time: 24-48 hours

• Technical Issues: Problems with our website, app, or online ordering system. Response time: 24-48 hours

• Complaints & Feedback: General complaints, feedback, or suggestions for improvement. Response time: 48-72 hours

• Custom Orders & Bulk Inquiries: Requests for custom pieces or bulk orders. Response time: 2-3 business days

WHAT TO INCLUDE IN YOUR INQUIRY

To help us assist you more quickly and effectively, please include the following information in your communication:

• Your full name and contact information (email and/or phone number)

• Your order number (if related to a specific order)

• A clear description of your inquiry or issue

• Any relevant photos or documents (for issues like damaged items, defects, or returns)

• Your preferred method of contact for our response

BUSINESS HOURS

Silvme operates on the following schedule:

• Monday to Friday: 10:00 AM - 6:00 PM IST

• Saturday: 10:00 AM - 4:00 PM IST

• Sunday & Public Holidays: Closed

Inquiries received outside of business hours will be responded to on the next business day.

EMAIL COMMUNICATION BEST PRACTICES

For the fastest response, please follow these guidelines when emailing us:

• Use a clear subject line that describes your inquiry (e.g., Order Status for Order #12345)

• Keep your email concise and to the point

• Include all relevant information in your first email to avoid back-and-forth communication

• Use a professional tone

• Provide your order number when inquiring about a specific purchase

• Avoid sending duplicate emails - this may slow down our response

• Check your spam/junk folder in case our response ends up there

URGENT MATTERS

If you have an urgent issue that requires immediate attention (such as a lost or damaged package, or a critical billing error), please call us directly at +91 9960869932 during business hours or mark your email as HIGH PRIORITY.

FEEDBACK & SUGGESTIONS

We welcome your feedback, suggestions, and testimonials. Your input helps us improve our products and services. Please feel free to share your thoughts via email at info.silvme@gmail.com.

THIRD-PARTY CUSTOMER SERVICE

All customer service inquiries must be directed to Silvme directly. We do not authorize third parties to handle customer support on our behalf. If you are contacted by someone claiming to represent Silvme regarding a customer service issue, please verify directly with us at info.silvme@gmail.com or +91 9960869932.

PRIVACY & DATA PROTECTION

All information you provide when contacting us will be handled in accordance with our Privacy Policy. We will not share your personal information with third parties without your consent, except as required by law.

CHANGES TO THIS POLICY

Silvme reserves the right to update this Contact Information & Support Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our contact methods following the posting of changes constitutes acceptance of those changes.